What Should I Do If I Receive a Damaged, Defective, or Incorrect Product?

At AAVART, we take great care in packaging every order. However, if you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours of delivery.

To help us resolve your concern quickly, please share:

• An unboxing video from the moment you open the sealed package.
• Clear photos of the product and its packaging.
• Your Order ID.

Our team will review your request and provide a suitable resolution as soon as possible.

Is an Unboxing Video Required for a Claim?

Yes. An uninterrupted unboxing video is mandatory for claims related to:

• Damaged or broken products
• Leakage
• Missing items
• Incorrect product received

The video should clearly show the sealed package being opened for the first time. Claims submitted without an unboxing video may not be eligible for replacement or refund.

What Should I Do If My Package Appears Tampered With?

If your package looks tampered with, opened, or damaged at the time of delivery, please do not accept the parcel.

Inform the delivery partner immediately and contact the AAVART support team with your order details so we can assist you promptly.

Do You Perform Quality Checks Before Shipping?

Absolutely. Every AAVART fragrance goes through a thorough quality inspection before it is packed and dispatched.

While we maintain strict quality standards, if you ever receive an incorrect or damaged product, our customer support team is committed to resolving the issue as quickly as possible.